Delivery Information

With our next day delivery service, we have 1000s of beds and mattresses available on a next day basis or choose a date at the checkout to suit you.

Our premium delivery service offers a variety of benefits including:

• Strict Health & Safety procedures to keep you safe.
• 2 man white glove service with delivery to a room of your choice.
• Timed delivery slots including AM, PM and After 6PM options on selected post codes.
• Weekend deliveries with most postcodes offering a Saturday and Sunday delivery option.
• Disposal and recycling services of your old bed base or mattress
• Courtesy pre-call on the day of delivery to confirm a delivery slot
• SMS/email contact with online real-time courier tracking

We can only deliver to UK mainland.

Our couriers can only deliver to UK mainland addresses, however, we can deliver to any freight forwarding company based in the UK, who would then be able to transport the item(s) anywhere in the world. The customer would need to organize the onward travel once our couriers had delivered the item(s).

Some postcodes do carry a surcharge which is a direct cost set by the courier. The surcharge will automatically be added to your order total after you have entered your delivery details at the checkout

With our next day delivery service, most item(s) can be delivered as soon as tomorrow if the item(s) are ordered prior to 12 noon, or choose any date available in the next 30 days.

Items that need manufacturing or are out of stock at the point of ordering will show an approximate lead time on the product page as to how long you should have to wait until it arrives in to our warehouse. on receipt of the goods our helpful Logistics team will contact you via phone or email to advise the item has arrived and is ready for despatch. At this point you would then arrange a convenient delivery date.

Information on delivery is supplied on the product page and at checkout, Bedstar has a range of delivery options available. Please note that some suppliers will have their own courier service, so the delivery time can vary from supplier to supplier.

Our Standard delivery service operates between 7am – 9pm Monday - Sunday with an approximate 3-hour time slot provided.

Certain time slots can be selected at checkout depending on the delivery postcode for a surcharge, if you choose an all day service we cannot provide any time slots at the point of checkout, these are issued solely by the courier the day before delivery and cannot be changed once issued. Time slots are an approximation only and the actual delivery could fall outside of this estimation.

You will normally receive a SMS/e-mail the evening prior to a standard delivery to inform you of your estimated 3-hour delivery slot for the following day.

The courier team will try to contact you on the day of delivery 30 – 60 minutes prior to arriving to let you know they will be with you shortly. Please be aware we cannot guarantee the pre call and it is strongly advised the customer makes arrangements to ensure the property is occupied at all times on the day of delivery.

If you need any assistance with tracking your order please call our team on 01423 863914 who will be able to check on progress for you

Please note that some suppliers may use their own couriers for direct deliveries, in this instance tracking information and precalls may not be available.

For the majority of our standard delivery service You will receive a SMS/email the evening prior, informing you of your estimated 3-hour delivery and information on how you can track your order on the day of delivery. For our premium services, the guaranteed time-slot will be provided based on the service chosen at checkout

If you need any assistance tracking your order, please call 01423 863914 or email support@bedstar.co.uk and a dedicated team member will be able to help you.

All time-slots provided by our third-party courier service are only an estimation and cannot be guaranteed which is why we advise the delivery is an all-day service and someone needs to be at the property for the duration of the day. If you wish to be guaranteed a time-slot please choose one of our premium delivery services if available.

We have partnered with a range of UK couriers to arrange delivery:

• Panther Logistics 2 man white-glove service with delivery to the room and a choice of premium services.
• XDP 1 man doorstep delivery service for smaller items.

On some occasions, items are sent directly from our supplier’s own Warehouse on third-party couriers. This may mean if you have ordered more than one item, you may receive separate deliveries by separate couriers. We would always recommend when ordering multiple items that you either contact our customer service team or assume that you are to expect multiple deliveries. We would only ever split the delivery to ensure our next day service.

As soon as you receive the confirmation e-mail / text advising of your approximate delivery slot, we strongly advise you to be at home as once a time-slot has been provided, as we will be unable to change this.

If you are not at home when the delivery team arrives, the item will be taken back to the local delivery depot. If you would like the item redelivering or returning then it would be subject to a minimum redelivery fee of £40.00.

We offer a Monday-Sunday delivery service. However, should you need to choose a specific weekend day for your delivery, there will be a surcharge of £25.00. This service is available to choose at the checkout subject to it being available in your postcode area.

This is dependant on the type of courier service being used. We use a one-man service for smaller items like pillows and headboards and smaller bed frames. This courier will only deliver the ordered items to the front door of the designated delivery address. This means if you live in an apartment or block of flats, they will only deliver to the lobby area as they are not insured to enter private premises.

We use a two-man premium delivery service for large/heavier items and these will taken to a room of choice. If your item qualifies for the 2 man service you will be able to select a range of services at the checkout to tailor your delivery. This service will require a customer signature to confirm delivery.

In most of the cases, we will always do our best to group your items into one delivery, so you can be rest assured that everything will come together.

However on occasion, and to ensure a next day delivery service, we might have to split the delivery so your items will arrive on the same day from multiple couriers. This generally occurs when suppliers use their own third party couriers

Unfortunately, we don’t offer an assembly service at this time, we do however recommend a national home furniture assembly service called Screwdriver Flatpack Assembly. You can call them on 0800 454 828 / 0118 948 4400 for a quote and organise assembly once the item(s) has been delivered.

If you have any special requirements for delivery you can enter these at the delivery stage of checkout in the field marked ‘Delivery Instructions’ if however you would like to speak with our deliveries team for any type of clarification, please contact us on 01423 863914 to make sure we are able to meet these requirements for you.

If your item is not in stock and needs ordering from one of our suppliers please check the supplier lead time information given on the product page of the website.

These are estimated delivery lead times given to us by our suppliers. Please allow up to 3 – 5 working days* for delivery from our warehouse to the customer. Also note these times are only a guide and may vary slightly depending on the time of the year.

Remote Areas: Please note remote areas may take longer for the items to be delivered to you once they arrive into our warehouse. For Further advice call our sales team on 01423 863914.

Customers should assume that the delivery vehicle will be a long, heavy goods vehicle, weighing approximately 16.5 tones with a height of 14′ 3″.

Therefore it is the responsibility of the customer to ensure that such a vehicle has legal access to their property and inform us about any weight, height and parking restrictions, as well as any difficult access points and unadopted roads/ paths in order to help us deliver your order and ensure that we have made arrangements for the appropriate size of delivery vehicle to be used.

Failure to disclose this information may result in an aborted delivery and a failed delivery charge being levied. In order to prevent damage to our/ contracted vehicles, unadopted roads, paths and tracks will not be taken by delivery vehicles. Alternative routes must be provided by the customer.

Please e-mail support@bedstar.co.uk or call 01423 863914 giving details of your order number and bedstar will be able to inform you of the status of your order and estimated delivery time.

Items that are not in stock will have an estimated leadtime before they are ready to be despatched. We will never arrange a delivery date without contacting and confirming the date with you first. Once your item(s) is ready for dispatch either we will contact you or our contracted delivery service will contact you in order to arrange a mutually suitable delivery date.

Bedstar/ contracted deliverers will not remove existing pieces of furniture to help make room for newly delivered products. Likewise, old pieces of furniture will not be taken away. The customer must take the responsibility to organize the removal and disposal of unwanted furniture.

Bedstar and our contracted deliverers if requested by the customer will assist the customer in taking the order into the premises, to the appropriate room. However, prior to delivery permission must be sought by Bedstar and if agreed, both Bedstar/ the contractor and the personnel of Bedstar/ the contractor will not accept liability for any damage both to the delivered product and to the customers property, (including all types of fixtures, fittings and building structure), whilst assisting the customer with such a request. The customer must solely take responsibility for this action. Any consequent damage should fall under the customer’s household insurance.

It will be expected that the passageway and the necessary room(s) will have been cleared in order to make way for the order.

Bedstar/ third party contractors will not assemble any orders even if requested to do so. The assembly of orders is the responsibility of the customer. Preparation for delivery: Customers are advised when accepting goods to have protective sheets available as the goods been delivered may have transferred through a number of warehouses and delivery vehicles. Bedstar will not accept any liability for any damaged caused.

We offer FREE standard Delivery for orders over £299.00.

Orders under £299.00 are subject to a charge of £15.00.

All times are approximate, wherever possible you will receive an e-mail/text message the evening before the delivery day advising of an estimated 3hr time slot.

We do offer premium delivery services that will allow you to pick a designated time-slot, these are available to select at the checkout if available for your postcode area:

• Mon – Sun: 8am – 12pm: £25.00
• Mon – Sun: 12pm – 9pm: £25.00
• Mon – Sun: 6pm – 9pm: £30.00

Please note that our Premium Delivery Services are not available for all postcodes.

If you are not able to purchase a Premium Delivery Service, or you find that after the you have placed your order you wish to upgrade to a premium service, please call 01423 863914 or email support@bedstar.co.uk and a dedicated team will be able to help you.

If for any reason your circumstances change and you won’t be able to accept delivery please contact our delivery team on 01423 863914 or email support@bedstar.co.uk at the earliest possible opportunity.

Please Note: we can happily rearrange a delivery date for you free of charge but we must make you aware, if you are contacting us after 12 noon on the day prior to your scheduled delivery date then a redelivery fee would be incurred as the items will have already been despatched and space booked on our courier’s vehicles. This charge will be a minimum of £40.00