Bedstar privacy policy

Privacy Policy

This privacy policy (Privacy Policy) sets out how Bedstar Limited, registered in the United Kingdom (Company Number 05204678), may use your data.

‘we’, ‘us’ or ‘our’ means Bedstar Limited with which you are interacting as detailed above- the ‘site’ means the bedstar.co.uk website you are visiting or engaging with; and ‘you’ and ‘your’ means you, the person engaging with us, registering for our or visiting our site.

By registering/subscribing/purchasing to our services, visiting our site or otherwise interacting with us, we will process your data under this Privacy Policy.

How you can contact us

FAO, the Data Protection Officer
Bedstar Ltd
98 High Street
Knaresborough
North Yorkshire
HG5 0HN

Email: support@bedstar.co.uk

Information we may collect about you
Information you give us: We collect any information you provide to us when you purchase from us, complete registration forms, or provide us with your details over the phone, for example, when you are requesting information or subscribe to our mailing list. This information might include your name, address, email address, phone number, credit card information and other information relevant to the event or service you’re registering for.

Information we collect about you:

We will collect any information in any correspondence between you and us via contact forms on websites, emails, or telephone calls.

We collect information about you visiting our website and how you use it. This may include your IP address, geographical location, device information, browser type, referral source, length of visit, operating system, number of page views, which pages you viewed and similar information. This information may be collected by a third-party website analytics service provider on our behalf and may be collected using cookies. We also use cookies and pixels in our emails to track delivery and open rates, the results of which are stored against your email address and profile. For more information on cookies, please refer below.

Information we receive from third parties:

We may collect information about you from third parties that we work closely with to deliver to you the services that you request from us. For example, we may engage third parties to assist us with our online registration or payment systems; these entities will collect information directly from you. We may employ third parties to operate event websites on our behalf; these entities will collect information directly from you about your visits to the website on our behalf.

We may also receive information about you from third parties where you have consented to such third party sharing your information with us.

How we use information about you

We may use your information for the following purposes, depending on the relationship we have with you. Before submitting your data to us, we will provide you with more specific information, where necessary, about how we will use your data and link you to this privacy policy.

We use personal data to:

Provide you with information you have requested concerning products and services we run or other services we provide (for example, online promotions and e-newsletters).

The purpose of this is:

We will need to use your contact details to update you about the products or services you have indicated interest in. We will need to use your contact details to update you about the products or services you have shown interest in.

The applicable legal basis:

By specifically requesting information from us, you consent to us using your data to communicate such information.

Please note that we may also share your data with other entities if you have given us your permission to do so.

To keep in contact with you about other similar events or services of ours that may interest you.

To keep you up to date on similar services you purchased from us in the past. To analyse the effectiveness of our products and offerings to you.

Our legitimate interest is to keep you updated on similar services or products. Where we rely on legitimate interests in this way, we will always offer an opt-out and unsubscribe option on any marketing information we send you.

Pass on your contact details to our logistics partners to enhance your experience. We engage logistic partners to improve your experience of our service. Where we need to share these details with such logistic partners to perform the contract we have with you, the legal basis would be the performance of a contract.

In other circumstances, we have a legitimate interest in providing the details to our partners because these services are required for a seamless experience, and it is in your interest to be provided with this information. If you prefer us not to share these details with our logistics partners, then we would be unable to conduct the delivery if you have requested delivery.

Analyse user traffic to measure the use of our websites and improve their content.
We may use information such as your IP address for analytical purposes of our pages. This could also include improving the content of our websites and services.
We have identified web analytics as a legitimate interest of our business, and it allows us to meet your needs as a customer better.
To comply with or abide by legal obligations or requirements.
We may need to use or process your data to comply with some legal requirements, an example being a request from the government or representatives of the crown.
Where we need to process your data for these reasons, the legal basis will be compliance with a legal obligation.
Who we might share your data with:
In certain circumstances, we may share your personal information with:

Selected third parties that we work with, where necessary, to deliver to you services that you request from us. For example, when you purchase goods to be returned, we may need to share your information with third-party subcontractors and service providers. Where we use such third parties, we enter contracts which ensure that the third party is obligated to provide at least the same level of data protection Bedstar entering into that contract. We take reasonable, appropriate steps to ensure that the contractor effectively processes the personal data in a manner consistent with this Privacy Policy and our internal policies relating to the protection of Personal Data.

Any other selected third party that you consent to our sharing your information with for marketing purposes (such consent will be sought before we share this data).

Any other third parties where necessary to enable us to enforce our legal rights or to protect our employees’ rights, property or safety or where such disclosure may be permitted or required by law.

Klarna payment methods

To offer you Klarna’s payment methods, we might, in the checkout, pass your data in the form of contact and order details to Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your data transferred is processed in line with Klarna’s privacy notice.

T&Cs

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay Later 30
Pay in 3 installments
Pay Now

Cookies

We use cookies to ensure that you get the most out of our site. Cookies are small text files which we store on the device you use to access the site. Cookies allow us to monitor your use of the software and simplify your use of the site. For example, a temporary cookie is also used to keep track of your “session”. Without that temporary cookie (which is not stored after you quit your browser), you would have to log on every time you access a new page.

If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about rejecting cookies using your internet browser settings, please consult the ‘Help’ section of your internet browser). Please note that if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of our websites.

Third-party content, sites & Contributors

Some of our websites may contain content and links to other websites or apps that third parties operate. We don’t control these third-party websites or apps (including whether or not they store cookies), and this Privacy Policy does not apply to them. Please consult the terms and conditions and Privacy Policy of the relevant third-party website or app to find out how that site/app collects and uses your information and to establish whether and for what purpose they use cookies.

How long do we look after your information, and how long do we keep it for
We use a variety of technological and operational security measures to protect your information against any unauthorised access to, unlawful use of, and modification and destruction of any personal data we store.

We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as the law otherwise permits. Where you have not participated, attended or registered to attend or participate in one of our events or otherwise engaged with us in four years, we will delete your data unless we have an obligation to retain it for longer (for example, for taxation purposes).

Transmission of information over the internet can be insecure. Although we employ measures to protect your information from unauthorised access, we cannot always guarantee the security of data sent over the internet.

Where we store your information

When you are interacting with Bedstar (located inside the EU), our servers are situated either inside the European Economic Area (EEA) or in America. All of the information that we collect about you will be stored on these servers.

We will take all steps necessary to ensure that any of your information is adequately protected and processed in accordance with this Privacy Policy, and where necessary, we put in place relevant safeguards to ensure the safe processing of your data.